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Whether you have a question about a paddle, reformer, or simulator, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once in transit, delivery within the Continental U.S. typically takes 5 to 8 business days. Please note that Alaska and Hawaii are excluded from our standard shipping.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way through the carrier's website.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not the right fit, you can initiate a return within our return window. Visit our Returns page or contact our team for specific details on your item.
Can I exchange a product for a different model?
Yes, exchanges are available for items in their original condition. Reach out to our support team with your order number, and we will walk you through the exchange process for your pickleball paddle, reformer, or simulator.
How do I choose the right pickleball paddle weight?
Paddle weight affects control and power. Lighter paddles offer better maneuverability, while heavier options provide more drive. If you are unsure which suits your playing style, send us a message and we will help you find the right match.
Do your Pilates reformers require assembly?
Most of our reformers arrive with some assembly required. Each unit includes detailed instructions and all necessary hardware. If you run into any questions during setup, our team is happy to guide you through the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team replies to every inquiry within one business day so you are never left waiting.
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Quality You Can Trust
Owned and operated by The Modern Leisure Club, every product is selected for craftsmanship and lasting performance.
Easy Returns
If your paddle, reformer, or simulator does not meet expectations, our straightforward return process has you covered.
